Alliance of Information and Referral Systems
April 2006 Volume XXVI No. 4
Survey shows 2-1-1's use AIRS for quality assurance
Survey shows 2-1-1's use AIRS for quality assurance............................................................1-2 It's 2:11 p.m. on the human clock ................1
2006 AIRS Conference workshops .....3-12
User Friendly: Browser Brouhaha......13-14
AIRS certifies new specialists...................15
Test your knowledge of the Standards of Service Delivery.................................................16
Doug Frank, Chair AIRS Marketing/Communications Committee AIRS distributed an online survey in December 2005 to more than 150 organizations that are currently providing a 2-1-1 service. The primary intention was to measure the extent to which the AIRS Accreditation Program is being harnessed as a quality assurance mechanism for gauging overall I&R excellence and compliance with the AIRS Standards. Here are the main results of the
survey (comments from specific organizations remain confidential): 68 organizations (all but four of which were AIRS members) responded to the survey representing 26 U.S. states and one Canadian province.
2-1-1's across the country and in the news...................................................................17-20
80% of respondents stated that there was a state requirement to secure AIRS accreditation (with one organization unsure and the remainder not requiring accreditation). Some of those who did not require accreditation had still chosen to secure it as a measurement
Welcome New Members...............................20
It's 2:11 p.m. on the human clock
LifeStream Services, an Area Agency on Aging in East Central Indiana, recently became fully endorsed as a 21-1 Center. At their celebration, they took a group picture which now appears on the Web site www.humanclock.com at 2:11 p.m. each day. Humanclock.com shows a photograph of the current time, with the photo changing every minute of the day sent in by viewers. To see

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