From silos to services
ITIL v3 Configuration Management System
Presenter name Presenter title
Optimize the business outcome of IT
2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Distributed service information complicates IT challenges

Managing change without visibility to detailed configurations Isolating problems without incident and change visibility Optimizing applications without production environment visibility
Applications Service X SAP module 1,2,3... Java bean A,B,C… Web service X,Y,Z… Servers VM 1,2,3… Unix A,B,C… Windows X,Y,Z…
CMDB
Middleware Websphere 1,2,3… Weblogic A,B,C/… MQ X,Y,Z…
Network Routers 1,2,3… Domains A,B,C… Ports X,Y,Z...
PPM / Strategy Demand Schedule Project cost
Application Quality Detailed config Perf. goals Known defects
Configuration Automation Standard configs Policies Tasks
Service Management RFCs Incidents Asset contracts
Availability/ Performance Detailed config Availability status Performance status
ITIL v3 addresses cross-domain data sharing with Configuration Management System (CMS)
2000: ITIL v2 2007: ITIL v3
Business alignment Process orientation 9 processes
Business integration Service lifecycle orientation 27 processes
Configuration Management System
Database
CMDB
System Distributed Service data
Presentation Knowledge Processing Information Integration
Integrated CMDB
Monolithic Config data
Data & Information CMDB
3
5 June 2009
A Configuration Management System provides a shared view of service information
IT Strategy ITIL Version 3: A Configuration Management System is a set of tools and databases that are used to manage an IT Service Provider's Configuration data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases, and may contain data about employees, Suppliers, locations, Business Units, Customers and Users.

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